If your order has not been shipped, we may cancel your order. We are unable to make any changes to already processed orders. Please contact us within 24 hours of placing your order so we can assist you: [email protected].

Unfortunately, we do not currently offer gift receipts.

Items on the waiting list are items that we will have back in stock in the near future. When placing an order, an estimated ship date will be listed on the product page. Please note that while this is our best estimate, shipping dates may change. Items on the waitlist will be shipped as soon as they become available. If you order additional items that are not on the waitlist, those items will be shipped until your waitlisted item is back in stock. Please note that items on the waiting list are not eligible for expedited shipping

You will receive a shipping notification in the mail with your tracking number, in some cases it may take 1-2 business days for the carrier to register the status of your shipment. If your tracking number is not updated or is not working at all, please contact us as soon as possible.

If you think your package is lost, you can contact us within 5 days of the estimated delivery date. This ensures we have 5 days to contact the carrier to inquire about delivery. Please note that the “Estimated Delivery Date” is the delivery date stated in your tracking.

Click the “View your order” button sent in the order confirmation. You will receive updates via email/SMS once dispatched and again once the courier is ready for delivery.

No, our warehouse employees need a break, too. Therefore, we do not ship any items on weekends or holidays!

Your order number is sent via email and/or text message, but if you cannot find it, please contact us so we can help you find it by your name or email address.

Yes, return costs are borne by the customer. We will only cover returns if your item is defective or you received an incorrect item, for which we accept full responsibility.

Online sample sale items are final sale and non-refundable. If applicable, we will always write it on the product page.

To ensure your return process goes smoothly, please review our Return Policy page for more information about returns.

We always do our best to serve our Oiion.com babes, please send your special requests to [email protected].

All refunds will be credited back to your account in the original payment unit after approval. If you do not receive a refund within 7 days, please contact your bank or send an email to [email protected].

If you receive a damaged or incorrect item, please contact us as soon as possible after receiving the item: [email protected]. It’s better to attach pictures for faster review by us, after review, we will send you replacement/correct product or refund the price of the item.

If our bras contain removable bra pads, this information will be listed under the “Details” section of the product page.

The lighting in which a photo is taken affects how colors appear in the photo. Items photographed under bright light often appear brighter than they actually are – this is especially true for shades of blue.

Please contact us with the products you require and your bust, waist and hip measurements and our customer service team will try to assist you.

Most of our clothes are true to size but sometimes vary depending on the supplier. We always try to specify whether something is small or large. On each product, we list the model’s size and what she is wearing along with recommendations, such as sizing up.

We offer different size charts for different categories and clothing materials, so please refer to the size chart that comes with each product.

We accept all major credit cards (VISA, Mastercard). Please note that some banks may charge users a foreign transaction fee when you pay with a credit card.

Order prices do not include taxes and duties. After the package arrives, you may need to pay the corresponding fees according to local customs policies. For details, please consult your local customs office!

Although the default currency of our website is USD, the prices on our website can be converted accordingly depending on the country of your address.

Our sales and discounts are generally offered within a specific time period, so we are unable to provide price adjustments and the promotional price is already the best price.

No, only one promotional code can be used per order. If you’re not sure whether to use a coupon or promotional code, send us an email ( [email protected] ) and we’ll look into the promotion and let you know!

There may be several reasons: 1. The refund amount does not include shipping costs. 2. Depending on the currency unit, the daily exchange rate of the local currency may be different.

Redeem the discount code and enter it during the checkout process. Discount code can only be used once per purchase. Promotional items are not eligible for discounts.

Each discount code has an expiration date, please check the expiry date carefully before using the discount code to avoid affecting your purchase!

If it’s a discount code, put the item in your shopping bag and proceed to the checkout page. There, you’ll see a place to enter your promotional code. Once added, the system will automatically reduce your total costs to help you save as much as possible. If it is a full discount event, the system will automatically perform full discounts after additional purchases, so you don’t need to worry!

You can get coupon codes in many ways: through ambassadors, referrals from friends, email newsletter subscriptions, social media or various other channels.

Sorry, we can only use one Oiion coupon code per order.

If your Oiion code doesn’t work, check: 1. Whether the code is spelled correctly. 2. Whether the code is within the validity period. 3. Whether your order meets the conditions required to use the code. 4. Are you already using another code. 5. Whether the product is a full-price product. If you have any questions or confusion, please feel free to contact our customer service team at [email protected].