Refund & Return Policy
Effective Date: July 25, 2026
At OIION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The item must be unused or gently tested.
- The product must be in original condition.
- Original packaging and accessories should be included.
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return after use, including:
- Earbuds that have been worn extensively
- Products damaged by misuse
- Items missing original packaging or accessories
If a product arrives defective or damaged, please contact us and we will provide assistance.
3. Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Wait for return approval and instructions.
- Ship the product according to our instructions.
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong product was sent.
- The product has a confirmed manufacturing defect.
We recommend using a trackable shipping method for returns.
OIION is not responsible for return packages lost during shipping.
5. Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be processed to your original payment method.
Please allow:
- 5-10 business days for payment providers to process refunds.
Processing times may vary depending on your bank or payment provider.
6. Damaged or Defective Products
If your product arrives damaged or has a manufacturing issue, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
We will review your request and provide a replacement, refund, or appropriate solution.
7. Exchanges
If you need a different product, please contact us.
Depending on availability, we may provide an exchange option.
8. Contact Us
For return and refund questions:
Email: support@oiion.com
Website: https://oiion.com
